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AmandaPFH
New Contributor

Remote Control connection failed

I'm trying to log onto my computer at work and it will not give me access. I've attached a screenshot of the error that i get. my login works with the file manager so i know its working. The message that keeps popping up is failed to start remote control process:10057.

 

Screen Shot 2020-03-25 at 10.28.01 AM.png

7 REPLIES 7
briandunning
New Contributor

Re: Remote Control connection failed

I am having this same issue. Did you find a solution?

AmandaPFH
New Contributor

Re: Remote Control connection failed

I had to call in to their technical support to have them help me out. I honestly can't remember what they had me do.  They were very helpful though. 

Calique
New Contributor

Re: Remote Control connection failed

Hi. 

 

I´m using a combination of  to kill all login process windows and sometimes restart control panel at command prompt (as administrator user).

 

killing process

ps auxwww|grep loginwindow

kill -9 id1 id2

 

and/or

 

restart control panel

sudo launchctl unload -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist

sudo launchctl load -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist

 

Regards,

Carlos

 

Some reference: https://superuser.com/questions/265599/black-screen-on-logmein-and-apple-remote-desktop-on-mac-os-x-...

 

PQuincy
New Contributor

Re: Remote Control connection failed 10057

This happens to me all the time. It works one time, then an hour later it's irrevocably stuck with 10057. 

 

Since I'm remote from the target machine, I'm stuck... nothing I can do until I am there again, unfortunately.

 

I find LogMeIn over the last year has gone way down hill. I get disconnected all the time, it's unstable, login problems are rife. That must be why they tripled the price!!

Telecart
New Contributor

Re: Remote Control connection failed 10057

Same problem, I just called support, there's apparently nothing that can be done until you're face to face with the machine, at which point I don't actually need GoTo, do I..? Extremely frustrating.

Telecart
New Contributor

Re: Remote Control connection failed 10057

Okay, nix that, I went to Reboot Options, under Advanced / Preferences, and reset the Logmein service, and it worked. So much for phone support!
Calique
New Contributor

Re: Remote Control connection failed 10057

You can log in with ssh using the administrator account and IP address . 

 

And try the exceute the reboot at command line

 

https://community.logmein.com/t5/GoToAssist-Remote-Support/Remote-Control-connection-failed/m-p/2192...

 

Regards,