Remote Control connection failed

[AmandaPFH]

I'm trying to log onto my computer at work and it will not give me access. I've attached a screenshot of the error that i get. my login works with the file manager so i know its working. The message that keeps popping up is failed to start remote control process:10057.

[briandunning]

I am having this same issue. Did you find a solution?

[AmandaPFH]

I had to call in to their technical support to have them help me out. I honestly can't remember what they had me do.  They were very helpful though. 

[Calique]

Hi. 

I´m using a combination of  to kill all login process windows and sometimes restart control panel at command prompt (as administrator user).

killing process

ps auxwww|grep loginwindow

kill -9 id1 id2

and/or

restart control panel

sudo launchctl unload -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist

sudo launchctl load -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist

Regards,

Carlos

Some reference: https://superuser.com/questions/265599/black-screen-on-logmein-and-apple-remote-desktop-on-mac-os-x-...

[PQuincy]

This happens to me all the time. It works one time, then an hour later it's irrevocably stuck with 10057. 

Since I'm remote from the target machine, I'm stuck... nothing I can do until I am there again, unfortunately.

I find LogMeIn over the last year has gone way down hill. I get disconnected all the time, it's unstable, login problems are rife. That must be why they tripled the price!!

[Telecart]

Same problem, I just called support, there's apparently nothing that can be done until you're face to face with the machine, at which point I don't actually need GoTo, do I..? Extremely frustrating.

[Telecart]

Okay, nix that, I went to Reboot Options, under Advanced / Preferences, and reset the Logmein service, and it worked. So much for phone support!

[Calique]

You can log in with ssh using the administrator account and IP address . 

And try the exceute the reboot at command line

https://community.logmein.com/t5/GoToAssist-Remote-Support/Remote-Control-connection-failed/m-p/2192...

Regards,