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Fred Marshall
Contributor

Sessions seem to start and then disappear

Windows 10 Pro 64 / Outlook / Excel / Notepad

No error message.

When I click on Session / Start Session to get a support key, the session icon opens briefly and then closes.  That .. is .. all .. !

When I click on Unattended Support and select one of the computers from the list, the session icon opens briefly and then closes. That .. is .. all .. !

I stopped GoToAssist Expert and restarted it but this seems to have done no good.

Sometimes this one says: The Connection Failed.  Please check your internet connection and try again - all while other sessions are running fine!!

1 REPLY 1
AshC
LogMeIn Contributor

Re: Sessions seem to start and then disappear

Hi Fred,
Sorry for the trouble there.

Do you have any security applictaions / firewalls installed that could be the cause of this behavior?  Have you already tried a full uninstall / re-install?