If you are an admin whose firewall is configured to allowlist by IP addresses, you will be required to allow additional IP addresses by April 30, 2021 in order to ensure uninterrupted service for GoToAssist Remote Support v4.
What is changing?
TheGoToAssist Remote Support v4service will require the allowlisting of eight (8) new IP addresses by April 30th, 2021.
Who does this affect?
Admins who configure their firewalls to allowlist by IP addresses only.
What actions do I need to take?
If you have already configured your firewall to allowlist all thirty (30) IP range blocks in ourOptimal Firewall Configurationarticle, then you must also allowlist the following eight (8) additional IP addresses by April 30, 2021 to ensure uninterrupted service:
When do I need to take action?
It is recommended that you allow the eight (8) new IP addresses (listed above) as soon as possible. However, these actions must be taken byApril 30, 2021to continue using theGoToAssist Remote Support v4service.
What happens if I don't take action?
If you do not configure your firewall to allow these new IP addresses byApril 30, 2021, theGoToAssist Remote Support v4service will no longer work. This means that agents will not be able to sign in, host support sessions, or access unattended computers.
What if I allowlist by domains instead of IP addresses?
If your security solution is configured to allowlist by domains, you will remain unaffected by these changes and yourGoToAssist Remote Support v4service will continue without interruption.
Do these changes affect me if I only useGoToAssist Remote Support v5?
No, these changes only affect theGoToAssist Remote Support v4service.