In addition to allowing customers to join a GoToAssist Seeit session, the GoToAssist Seeit app for Android now supports the ability for customers to also join a GoToAssist Seeit 2.0 session. To do so, customers can launch the app and enter the 6-digit Pin provided by an agent who created the session using the GoToAssist Seeit 2.0 Agent Web App at https://session.seeit.gotoassist.com. Customers can also continue to use the app to join a session using a 9-digit Support Key generated from our original GoToAssist Seeit product. (RSC-58408, -58411)
Note: The Customer Web App only supports a Pin/Support Key generated by the 2.0 Agent Web App. This means that customers cannot use the Customer Web App to join a session using a Pin/Support Key generated from the original GoToAssist Seeit product.
Please note the following differences in mobile device versions and session requirements:
Mobile app requirements
Mobile web browser (Customer Web App) requirements