Can i change the landing page when a customer logins to service desk? i would like them to land on Knowledge and attempt to self serve where and if possible before submitting a ticket.
Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.
Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.
