cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Contributor

Customer Tel No. Shown in Incident

From within an incident, the customer's name and email is visible, but more often than not I need to call the customer and have to jump out of the ticket by clicking the 'Go To Customer' link.

It would be great if the customers number was shown under email address within the incident.
3 REPLIES 3
Highlighted
New Contributor

Re: Customer Tel No. Shown in Incident

If you click on the little downward pointing triangle under the customer avatar it will show the phone number.
Highlighted
Active Contributor

Re: Customer Tel No. Shown in Incident

Fantastic... why did I not spot this?

Many thanks.
Highlighted
New Contributor

Re: Customer Tel No. Shown in Incident

No problem. It's not all that obvious. I think I just clicked there out of curiosity one day.