Dowload CSV report

[Board1]

Hi Team,

we try download a report CSV but to select export to CSV this report charge infinite and no generate to report for download we need your help

[GlennD]

Hi @Board1, welcome to the community.

1. Which web browser are you using?
2. Is it a custom report?
3. Can you try again using a different web browser or use a private/incognito browser tab?

[Board1]

Hi, we try a different explorer and the result is the same, but do try with mode incognito

[Board1]

mode incognito is the same

[GlennD]

Thank you. We were able to recreate the issue one a test account so we will start looking into this issue right away. Someone from our support team will be following up with you to assist further.

[GlennD]

@Board1 While we are working on this issue you should be able to use the Email Report option as a temporary solution.

[Board1]

Yes we use the Email Me report but this report send not include the columns necessary for generating our
report

[David2023]

there is a problem with the reports when yo want to export to csv, nothing is happening, this has been since yesterday, then about 6 hours ago it was fine, then it stopped working again.

email option brings incomplete reports so this will not work

please help urgently

[GlennD]

Hi @David2023, welcome to the community.

Sorry for any frustration, we are aware of the issue now and have opened a ticket with our team to investigate. I will update this post once we have more information about a fix.

[David2023]

Hi Glenn, thank you! I should have reached out earlier- now i know where to get help next time.
Much appreciated