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Edit a resolution comment when ticket is closed?
Can I edit the resolution for a ticket when it's closed? I confused two tickets and put the wrong resolution in one (I know, stupid) and it's not allowing me to edit it. My guess is because it's closed. My team doesn't want a ticket reopened but i don't want to leave the wrong resolution.
Hi ekblackwell,
If a ticket is on closed status its details are no longer editable without reopening the ticket.
However, you can still add comments to a ticket after it was closed. Would that be a viable workaround in your case?
2 Replies
Thank you, I will!
Hi ekblackwell,
If a ticket is on closed status its details are no longer editable without reopening the ticket.
However, you can still add comments to a ticket after it was closed. Would that be a viable workaround in your case?
