I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers and categories in Service Desk for further organization. However, suddenly today emails sent from the form no longer create new incidents in Service Desk.
I even sent them manually to see if the form was maybe the source of the issue but still no dice. Is there a problem with the support address not creating tickets?
Hi Glenn, thanks for the quick response. I did, it seems they are just delayed and taking a little longer than normal. They seem to be coming through now but it took around 20 - 30 minutes for the first ones to start arriving (both sent directly and auto-sent through the form).
Quick question, setting up triggers to set the category of the incident via the title wouldn't have any effect on that right? That's the only change I made from yesterday when the incidents got auto-created within ~5 min or less.