How do I remove the Knowledge Tab from the Custome...

drogge6 · ‎02-20-2015

We'd like to remove the Knowledge Tab from our Customer Portal because we've purchased another solution for our KB. We prefer not confuse our users, so we'd like to know how to remove that tab. Please and thank you. 🙂

GlennD · ‎02-20-2015

Hi,

I'm not sure this is actually possible, but I am checking with the team.

Glenn is a member of the GoTo Community Care Team.

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Bcshay · ‎02-20-2015

I doubt it. I think they are running all instances under a global one and chances are it would affect all customers. Good luck.

Luke Grimstrup · ‎02-21-2015

This is possible, if there are no knowledge articles made viewable to the customer then the Knowledge tab will not appear in the customer portal.

Make sure any Knowledge Articles you do have, are set to "Internal Only" and presto - the Knowledge tab in the portal will disappear 🙂

drogge6 · ‎04-16-2015

This worked, thank you!

How do I remove the Knowledge Tab from the Customer Portal?

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Re: How do I remove the Knowledge Tab from the Customer Portal?

Re: How do I remove the Knowledge Tab from the Customer Portal?

Re: How do I remove the Knowledge Tab from the Customer Portal?