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Sandro Summa1
New Member

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Ok. Invitation received, but TestFlight says the "App is not available". Maybe is not published in international stores (Italian in this case)? Tried on both iPhone and iPad.
Jon Snow
New Member

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Sandro, I'm getting the same error as well.

EDIT: Just tried it now and was able to download the app. This app is awesome!
Bcshay
Active Contributor

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Customer contact info does not display all or only displays some information and some information is incorrect; address etc...

It would be nice to see History and place Incidents On Hold. Also would be nice if Account Admins have a Delete Incident option. 

What is the log out time value? Will there be an option to keep signed in?
Luke Grimstrup
Retired GoTo Contributor

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

  • Customer contact information - quite right, this is not consistent with the web app. We are currently working on this.

  • History - absolutely agree, having some sort of activity stream would be awesome and is definitely something for a later version.

  • On hold - agree, something for a later version.

  • Delete incidents - not quite sure we'll go down this path on the mobile and might keep this as something that admins are required to do within the web.
Luke Grimstrup
Retired GoTo Contributor

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Yes - we had to submit a bug fix release, which meant we had to withdraw the app from TestFlight while the new version was being reviewed. Everyone should have received new emails encouraging them to download the latest version.
Bcshay
Active Contributor

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Great! Sounds good...
Bcshay
Active Contributor

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Got mine this morning and updated it no prob...
Eli21
New Member

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

I still haven't received the ios app.
Justin Henri
New Member

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Can i please have an invite to test the mobile app. Thank you
Roberto Jurado
New Member

Re: Is there a mobile app (iPhone/Android) for accessing Service Desk?

Can I get an invite to test the app please? Thanks