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Forum Discussion
Prevent tickets caused by auto response email?
In response to @FrantikWebTech on Twitter: http://twitter.com/FrantikWebTech/sta...
@gotoassist Hi, how do we stop new tickets being created from auto response emails?
@gotoassist Hi, how do we stop new tickets being created from auto response emails?
4 Replies
How do we prevent replies to the email which triggered the ticket from opening up a new ticket each time? Can we exclude emails with Re: in the subject line from creating new tickets?
- Outlook 2007 uses the prefix of Automatic reply: Subject
What is this setting checking exactly, subject, body? - We have a "thanks for your email" and these get passed and tickets created. Is there a way to stop emails from our own domain from creating tickets? Or from certain addresses without blacklisting them?
- Service Desk has a feature that helps reduce these tickets:
Configure -> Account Wide Settings -> "Ignore Out of Office Emails."
But if they are not using a standard Out of Office replies, they may get past. It would interesting to hear how others deal with this?
