Prevent tickets caused by auto response email?

[HootSuite App]

In response to @FrantikWebTech on Twitter: http://twitter.com/FrantikWebTech/sta...

@gotoassist Hi, how do we stop new tickets being created from auto response emails?

[GlennD]

Service Desk has a feature that helps reduce these tickets:

Configure -> Account Wide Settings -> "Ignore Out of Office Emails."

But if they are not using a standard Out of Office replies, they may get past. It would interesting to hear how others deal with this?

[Toby (Frantik I]

We have a "thanks for your email" and these get passed and tickets created. Is there a way to stop emails from our own domain from creating tickets? Or from certain addresses without blacklisting them?

[Bcshay]

Outlook 2007 uses the prefix of Automatic reply: Subject

What is this setting checking exactly, subject, body?

[tarakellyaaas]

How do we prevent replies to the email which triggered the ticket from opening up a new ticket each time? Can we exclude emails with Re: in the subject line from creating new tickets?