Service Desk has a feature that helps reduce these tickets:
Configure -> Account Wide Settings -> "Ignore Out of Office Emails."
But if they are not using a standard Out of Office replies, they may get past. It would interesting to hear how others deal with this?
Glenn is a member of the LogMeIn Community Care Team.
Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!