View my Tasks

[Lynn Coleman]

I have assigned numerous tasks to different people but they cannot see them on their dashboards. You can see the tasks column which has a number in it but there is no way to know who the tasks are actually assigned to. Am I missing something?

[GlennD]

Hi Lynn,

Once you assign someone a Task, they should be notified and it should be visible in their dashboard: http://support.citrixonline.com/en_US...

Are they at least seeing the notification that a task was assigned to them?

[Luke Grimstrup]

Hi Lynn,

In addition to Glenn's comments we're currently keeping track of requests to add a Tasks Dashboard. I've added your feedback as a +1 against that request.

[rob111]

It seems that being able to report on tasks would be pretty basic functionality.  We really need the ability to add a dashboard queue that shows tasks assigned to the user regardless of who the incident is assigned to.

[Morgan Properti]

We just came onboard with this product and are not getting the notifications. Is there a setting that was missed or a bug that has yet to be resolved?

[Puneet Ahuja]

How is the progress on this feature? Until there is a tasks dashboard, assigning tasks to other users is not ideal.

[AmberW]

Hi everyone! 

I have some exciting news regarding Service Desk Tasks!  You can now enable a Task Dashboard so that you can view any Tasks assigned to you, regardless of who the Incident is Assigned to!  I know this was a highly desired feature and I hope you enjoy!  

To enable: 
Click on Configure >> Account Wide Settings 
Click on the Labs tab
Select to Enable My Tasks View
Click Save

Now go to the Dashboard and there will be a new option at the top, next to Incidents, called My Tasks