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New Contributor

add weekends to non working days

The only question I could find was 2 years ago, but is there a way to put weekends on non working days?
3 REPLIES 3
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New Contributor

Re: add weekends to non working days

Did you find a solution to this?  I see this question asked a couple time but no resolution from LogMeIn.  Seems there should be a method to exclude weekends and after hour incidents from affecting SLA's.

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Active Contributor

Re: add weekends to non working days

Navigate to your SLA levels, then click more for each priority. Has a drop-down on that page to define your working hours and exclude weekends.
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New Contributor

Re: add weekends to non working days

ah, ok, I see it now. Drop down has several timeframe options. thank you! good to go...