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swampyedwards
New Contributor

csv import timezone incorrect

When importing incidents to G2A using a csv the timezone seems to be an hour out.

 

My account is set to London (GMT +0)

The service is set to London (GMT +0)

The csv file is generated in Google Sheets and the orig doc has the timezone as London.

The value in the csv is correct but I cannot see an adjustment for DST (BST).

 

Does the csv import expect UTC times?

3 REPLIES 3
AshC
LogMeIn Contributor

Re: csv import timezone incorrect

@swampyedwards  It may be that we have not fully accounted for the British Summer Time adjustment.  For the time being, you may have to use the zone GMT +1 as a workaround.

swampyedwards
New Contributor

Re: csv import timezone incorrect

Thanks, Ash

 

Have added a manual BST to UTC adjustment to create the CSV sheet for importing.

 

 

 

 

AshC
LogMeIn Contributor

Re: csv import timezone incorrect

@swampyedwards  I will follow up with the team to make sure this gets addressed.