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alexnuno's avatar
alexnuno
Active Contributor
2 years ago

Outgoing Desktop/Web App Calls redirect to Desk Phone/Mobile Device

Hi there!   Currently have myself and a user who are experiencing this issue.    When we try to dial out to anyone on the desktop app, the call is then redirected (flipped?) to either our Desk Ph...
  • KateG's avatar
    2 years ago

    alexnuno apologies for the delay here. It appears you are on the wrong calling mode - Click to Call mode instead of regular call mode. 

     

    On the bottom left on the app select the one that says ext number on Softphone instead of on device model.