Request keyboard / mouse control in new GoTo app

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Request keyboard / mouse control in new GoTo app

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Request keyboard / mouse control in new GoTo app

I used the new fangled desktop app experience with a customer for the first time today. I was frustrated to find that the ability to request guest screen share and guest mouse control from the contextual menu next to the guest's name was absent. I wasted a lot of time in the meeting as a result! I spoke to tech support who told me this functionality is coming but is not yet available in the new app.

I don't recall this reduced functionality being made clear upfront anywhere and I don't recall being given a warning.

LogMeIn - please make these limitations more clear to avoid frustration and wasted time.