Hello,
We have a company account with several users, now we are trying to deactivate a user (GoTo Plus) and cancel the subscription. But, the option to deactivate auto-renew is greyed out and cannot be chosen, and therefore not cancelled. We've logged in with the billing login as well the admin login, and none has worked.
Solved! Go to Solution.
@MZ9 I'm sorry for any confusion there. You will need to contact Customer Support directly for contract billing assistance.
https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151
@MZ9 I'm sorry for any confusion there. You will need to contact Customer Support directly for contract billing assistance.
https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151
I tried that several times, nobody can be reached via phone. Our subscription auto renews October 5th, so we want to cancel it before. is there any email contact for Austria/Germany that can be reached? Thank you.
@MZ9 I'm afraid there isn't a direct email alias for support at this time. Did you dial the German number listed on the support page I referenced? If so, please click my Community name to send a private message with your account and contact info for a follow up from a billing specialist.