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MZ9
New Contributor

Auto Renew for User greyed out

Hello,

 

We have a company account with several users, now we are trying to deactivate a user (GoTo Plus) and cancel the subscription. But, the option to deactivate auto-renew is greyed out and cannot be chosen, and therefore not cancelled. We've logged in with the billing login as well the admin login, and none has worked. 

Bildschirmfoto 2021-09-28 um 14.03.49.png

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Auto Renew for User greyed out

@MZ9  I'm sorry for any confusion there.  You will need to contact Customer Support directly for contract billing assistance.  

 

https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

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3 REPLIES 3
AshC
LogMeIn Contributor

Re: Auto Renew for User greyed out

@MZ9  I'm sorry for any confusion there.  You will need to contact Customer Support directly for contract billing assistance.  

 

https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

View solution in original post

MZ9
New Contributor

Re: Auto Renew for User greyed out

I tried that several times, nobody can be reached via phone. Our subscription auto renews October 5th, so we want to cancel it before. is there any email contact for Austria/Germany that can be reached? Thank you.

AshC
LogMeIn Contributor

Re: Auto Renew for User greyed out

@MZ9  I'm afraid there isn't a direct email alias for support at this time.  Did you dial the German number listed on the support page I referenced?  If so, please click my Community name to send a private message with your account and contact info for a follow up from a billing specialist.