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New Contributor

Camera Disabled but ine in preview and Testing

Before a meeting starts it shows my webcam fine, if I go into settings and test the webcam it works fine.  As soon as I start a meeting the webcam is disabled.

 

Only way ive managed to fix this is to uninstall and reinstall.  However after a restart it happens again and I have to uninstall and re install.  A second Computer in the office has just started doing this.

 

Has anyone else had something similar?

 

Both computers are windows 10 and surface pro's using built in camera

1 REPLY 1
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LogMeIn Contributor

Re: Camera Disabled but ine in preview and Testing

Hi @MattB41

This behavior is certainly abnormal, but shows that the hardware is compatible with the newest GoToMeeting build.

 

Are there any webcam driver updates available through the manufacturer website?