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Cancel automatic renewal
I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
34 Replies
Hi AbdulTaifour,
There is a Contact Support option on the side of every support article, please click on Contact Support and follow the directions and they will be able to assist you.
Hello support team,
i have the same issue, I would like to cancel to auto renew on my subscription but the check boxes are greyed out.
I tried to follow you instruction in the solution here but could not find any possibility to contact the support.
Who can help me here?
Hello
It is about one month i want to cancel subscription and close account. Why You want always to call to You by phone?
I try to call from Poland but i can't - where are You from? Mayby there is problem with time zone?
Can i call you via go to meeting? And write to me what time You are available.
Can You check my message?
i want cancel automatic renewal and close account - i attached my view, i can't make it by myself. I try to call support but in my country (Poland) no one answer
Hi gimy
Please review this support article: How do I cancel my GoToMeeting subscription plan?
If you have any questions you can click on Contact Support at the bottom of the article.
cant find any customer support for cancellation on the automatic renewel for my gotomeeting acc !!!
Need help
It is apparent from talking to support that that the LogMeIn company, which provides me with two services, GoToMeeting and LogMeInPro, has no intention of getting rid of auto renewal and, in addition, will not notify you when your renewal is about to occur and has a policy of refusing to give you a refund once a payment has been made.
The alleged "option" is to log in an cancel your account so that on your renewal date, your account will be canceled. They make no promise to notify you that you account is about to be canceled. It is also not clear when you set up to cancel the account, that it will not cancel the account immediately because that is not explained on the area of the site where you cancel the account. I only learned this is not the case from talking with the support person,
This service is relatively expensive. The quality of the product is good, but I am seriously considering looking for a different service because of the arrogance of this company. No other company that I deal with, even those with autorenewal, refuse to even notify you that you account is about to be renewed.
