Forum Widgets
Recent Discussions
During conference call, muted attendees unexpectedly become UNmuted when an attendee joins online
Hello all, We use GoToMeeting exclusively in "phone call" mode only for callers listening to our church service. The organizer and attendees dial in by phone call, for which this user guide applies: https://support.goto.com/meeting/help/how-do-i-manage-my-phone-audio-with-keypad-commands We very much depend on it running well unmonitored\unattended once the Organizer has started the call and muted all the participants. We have had this working great for over 5 years until a couple months ago :( We also regularly have an attendee that joins "online" via GoTo online/computer audio/VOIP. I am not sure when this began, not the full 5 years, but many months with no problem. PROBLEM: - Organizer starts the meeting by phone call and mutes all participants such that they can not unmute themselves - Attendees start to join by phone. All are muted. So far so good. - An attendee joins online/by link (rather than phone), using computer/VoIP audio. - This ends up "resetting" attendees by phone and DISABLES previously set Muting. Now, all participants are UNMUTED. This is the problem. It sure seems to be a defect. Yes, toggling *5 again will mute all participants, but we count on it working without having to be monitored, as it did for years. Yes, hosting it online/from computer/mobile app gives the organizer control to mute all participants within the app, but this is not an acceptable workaround for our use case and again, it worked fine for years. This was replicated on a GoToMeeting support call and is being tracked in a ticket but in the meantime is this something experienced by others? Something already known or being fixed by the development team? Thanks, -John
Recording won't play but says . . .
In Goto Meeting, our recording will not play but instead shows, "Nobody has shared their screen or turned on their camera yet". We have never shared screens or used the camera, but for a few years simply call in on our phones and then go online to download the recording.
Fallo en la grabación de la reunión
Buenos días, En dos ocasiones me ha sucedido que no se genera el video de la grabación de la videoconferencia. Después de las 2 horas de reunión aparece únicamente un fichero de unos pocos kb y no la grabación. Por favor indíquenme como poder solucionarlo. Muchas gracias, English: Meeting recording failed On two occasions, I've experienced a video conference recording that doesn't generate a video. After two hours of meetings, only a file of a few KB appears, not the recording. Please let me know how to fix this.
What's New?
Check out the latest Release Notes