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Rami-Innovation
New Contributor

How to turn off auto renew

Hi Folks,

I have subscribed for one year pro plan and need to stop auto renewal for the next year, the first thing i need steps to disable auto renew as i dont find them in my account Rami@idit.sa and can not contact customer support on toll free as i am based in middile east.

Secondly, will turn off renwal stop auto renewing for next year or stop my subscribtion plan for this year
1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: How to turn off auto renew

Hi @Rami-Innovation ,

While you cannot cancel your account immediately, you may disable the next renewal through your online account:  https://support.logmeininc.com/gotomeeting/help/cancel-your-account-g2m010011

 

When you disable renewal, this means your current plan will expire on the listed end date of the last subscription purchase.

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2 REPLIES 2
AshC
LogMeIn Contributor

Re: How to turn off auto renew

Hi @Rami-Innovation ,

While you cannot cancel your account immediately, you may disable the next renewal through your online account:  https://support.logmeininc.com/gotomeeting/help/cancel-your-account-g2m010011

 

When you disable renewal, this means your current plan will expire on the listed end date of the last subscription purchase.

View solution in original post

nancya
New Contributor

Re: How to turn off auto renew

It is apparent from talking to support that that the LogMeIn company, which provides me with two services, GoToMeeting and LogMeInPro, has no intention of getting rid of auto renewal and, in addition, will not notify you when your renewal is about to occur and has a policy of refusing to give you a refund once a payment has been made.  

 

The alleged "option" is to log in an cancel your account so that on your renewal date, your account will be canceled.  They make no promise to notify you that you account is about to be canceled.  It is also not clear when you set up to cancel the account, that it will not cancel the account immediately because that is not explained on the area of the site where you cancel the account.   I only learned this is not the case from talking with the support person,

 

This service is relatively expensive.  The quality of the product is good, but I am seriously considering looking for a different service because of the arrogance of this company.  No other company that I deal with, even those with autorenewal, refuse to even notify you that you account is about to be renewed.