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Bear44's avatar
Bear44
New Member
3 years ago
Solved

Setting cloud recording GTM - where is it?

G'day,

I want to switch from local recording to cloud recording (GTM professional). But I cannot find any setting to do so. What do I have to do, to activate cloud recording of a meeting?

 

Couldn't find the activation in any of the admin-center settings, neither in the GTM center, nor in the meeting settings. I searched the history of this board, but as suggested, there is no setting in the GTM center on the left side. I tried the FAQ-section: nothing that helped me.

Is the cloud recording still available in GTM prof? Where and how do I activate it?

For your help I'd be very thankful.

  • GlennD's avatar
    GlennD
    3 years ago

    Hi Bear44, welcome to the community.

     

    In the GoTo App click on your profile in the top right corner and select Settings from the menu displayed

     

     

     

    Next, click on Meetings and then Content

     

12 Replies

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  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    CarpeDiemSL Yes, all existing data and configurations will remain intact after the change of plan

  • CarpeDiemSL's avatar
    CarpeDiemSL
    New Contributor
    2 years ago

    Thanks a lot. I found  the section where I can change the subscription

    Before proceeding, I'd like to know if the current configuration on my "professional" goto will be present in the new business account. In particular, the rooms I've created  are still alive after upgrade? 

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi CarpeDiemSL nice to see you. You can upgrade your subscription at any time. Please note, you will need to be a billing admin to make changes to your subscription.

     

    You can find instructions on how to do that here. 

  • CarpeDiemSL's avatar
    CarpeDiemSL
    New Contributor
    2 years ago

    Thanks for the suggestion. How can I upgrade to GTM Business tier. I've just payed one year GTM Professional subscription at the begining of January. Can I upgrade my subscription for the 10 months to the end of the year? 

    Thanks a lot

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    CarpeDiemSL Thanks for sending the screenshot. 

     

    I checked with the team about your account. It appears you are a GTM Professional customer, which does not get cloud-based recordings. You would need to upgrade to GTM Business tier.

  • CarpeDiemSL's avatar
    CarpeDiemSL
    New Contributor
    2 years ago
    Hi Kate
    with "Send Message" function I'm not able to upload images.
    I've tried to send you and email with the screenshot, but it was not delivered.
    I don't know how send you my screenshot
    Thank a lot for your cooperation
    Barbara
  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    CarpeDiemSL Welcome to the GoTo Community. 

     

    I took a peak at your settings and cloud recording should be enabled. You also appear to be on the latest app version.  Do you not see the option like in the image below? If so, can you message me a screenshot?  (click on my user name and you will see the option to message me on the top right). 

     

  • CarpeDiemSL's avatar
    CarpeDiemSL
    New Contributor
    2 years ago

    Hi Guys,

    I have a GoToMeeting Professional, but I can't switch from Local Recording to Cloud Recording. 

    In my Setting - Content there is no way to choose if Local or Cloud. Cloud option is not shown. 

    I have the GoTo 4.5.0 version in Italian language. 

    Could you give me any suggestion? 

    Thanks a lot  

    Barbara

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Bear44, welcome to the community.

     

    In the GoTo App click on your profile in the top right corner and select Settings from the menu displayed

     

     

     

    Next, click on Meetings and then Content