On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC. "For security purposes, access to "XXXXXXXX" is denied. Please try again in 5 minutes." The users that are trying to connect all have permission set to allow them to connect. They have been connecting for the past few weeks but this problem just started with them this week. For whatever reason, when I log in with my own account, I do not get that pop up and it allows me to enter the access code and connect just fine. The access code has not changed and it randomly started doing this.
Solved! Go to Solution.
Please downgrade desktop app version and try attempting remote session after upgrade.
It shows up after they hit connect. It connects to the PC and then immediately bounces back that pop up. All users trying to get on have shared access rights. For whatever reason, I am the only one not getting that pop up.
Unfortunately that did not resolve the issue. I removed them, saved, then readded them and saved. They still get the pop up. I am not the machine owner but can still log on fine.
When anyone else tries to log in, it still gives access denied pop up and the local machine then goes into a 5 minute suspension where nobody (even me) can log in.
Can you share screenshots ?
This is the popup everyone receives except me when trying to log in. Everyone is listed in shared access as the computer is visible to them to connect to.
Which Desktop App version are you on ? Can you please DM me your account details ?