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LogMeIn Contributor

Re: Access Denied - GoToMyPC

Please downgrade desktop app version and try attempting remote session after upgrade.

View solution in original post

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New Contributor

Re: Access Denied - GoToMyPC

Thank you for your help. Downgrading did the trick.
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New Contributor

Re: Access Denied - GoToMyPC

Having same issue. removed and re added users and still get access denied. how do I downgrade the desktop app

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LogMeIn Contributor

Re: Access Denied - GoToMyPC

Please DM me your registered email address.

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New Contributor

Re: Access Denied - GoToMyPC

Having same issue. Just added a couple of new host computers when this started. Removed and re added users and still get access denied. how do I downgrade the desktop app?

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LogMeIn Contributor

Re: Access Denied - GoToMyPC

@Mark Champney  I'm sorry about the recurring errors. 

We have a fix for this issue coming in a couple of weeks.  If you need immediate help rolling back a software version you can call directly into Customer Support to confirm your ID and make the official request.