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VRLDO
Active Contributor

Attendee Report Excel File is blank

Hi - anyone else having this issue? We ran a webinar yesterday morning when the other tech issues were going on. When I go to the reports section to select it, it shows the number of attendees but when I click the buttons to download it and then open it, the file is blank. Is this an ongoing issue? FYI I am able to pull a report from a webinar from last week, this is the webinar we ran at 10am EDT yesterday that is blank.

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Accepted Solutions
AshC
LogMeIn Contributor

Re: Attendee Report Excel File is blank

@VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

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4 REPLIES 4
mszeu
Active Contributor

Re: Attendee Report Excel File is blank

Hello, I got the same issue a week ago and so I opened a case with support. They solved it in 24h. Regards, Marco
AshC
LogMeIn Contributor

Re: Attendee Report Excel File is blank

@VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

VRLDO
Active Contributor

Re: Attendee Report Excel File is blank

Hi @AshC - just got off the phone. They tried to manually pull one but couldn't pull in the session leave time column, all other data is there. And yes they said to give them 24-28 hours. Was this part of the AWS blow-up yesterday? 

Tags (1)
AshC
LogMeIn Contributor

Re: Attendee Report Excel File is blank

@VRLDO  Yes, unfortunately there were many services affected by the AWS breakdowns.  We are confident that all the data is still intact though.