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Active Contributor

Attendees don't get confirmation mail

Hey guys,

 

In the last time there were some attendees who didn't get the confirmation mail although their emails were right.

After sending the confirmation email again they didn't get it again. Even in the junk or spam folder wasn't the confirmation mail.

 

What can be the problem and what can I do that the attendees get the confirmation?

 

Thank you for your help in advance Smiley Happy

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Contributor

Re: Attendees don't get confirmation mail

Hi Danny,

Sometimes there may be a provider block on LogMeIn emails (arriving from @gototraining.com), or even an improperly formatted address.  When we receive too many returns on attempted email communications we will add the address to a 'bounce list' that will stop sending emails all together.  If you think this may be happening, you can call directly into Customer Support with the affected participant email spelling. 

View solution in original post

2 REPLIES 2
Highlighted
LogMeIn Contributor

Re: Attendees don't get confirmation mail

Hi Danny,

Sometimes there may be a provider block on LogMeIn emails (arriving from @gototraining.com), or even an improperly formatted address.  When we receive too many returns on attempted email communications we will add the address to a 'bounce list' that will stop sending emails all together.  If you think this may be happening, you can call directly into Customer Support with the affected participant email spelling. 

View solution in original post

Highlighted
Active Contributor

Re: Attendees don't get confirmation mail

Thank you Smiley Happy