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Judy2
New Contributor

Attendees with break-out display red and they are not in the break-out group

When i use break-out sometimes attendees do not include in the break-out group, and they are red. Why does it happen?
2 REPLIES 2
GlennD
GoTo Manager

Re: Attendees with break-out display red and they are not in the break-out group

Hi Judy,

Sorry for the confusion, this is caused when an attendee fails to join a breakout successfully. This can happen because:
  • The attendee does not have a breakout compatible browser installed 
  • The attendee is not on a breakout compatible client, using a mobile device for example (e.g. iOS / android)
  • The attendee failed to join the breakout due to some sort of error
We will look into providing appropriate messaging in the future so this is clear.
Glenn is a member of the GoTo Community Care Team.

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c9rinc
New Contributor

Re: Attendees with break-out display red and they are not in the break-out group

If they are unable to join the breakout due to an "error" and have the proper browser (using Chrome).  How do they join?  I have been trying it for several weeks with my students and their ability to join a breakout room appears to be completely random.