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GoTo Training email confirmations
We are having a problem with our students in that they are reading the email confirmation without understanding that they do not Join the webinar through the "Before the training" instructions. They click on the test your connection link and they think that by going in there they can access the webinar. They don't understand this is an example that they will see. Would it be possible for this to be made clearer so that people will simply click the "Join" link under that whole section?Would like a good screen shot of the fit button.
We have many attendees that find it difficult to adjust their view (to display the polls) and we have taken a screen shot of the fit button but it's not very good. It would be helpful if you had a good screenshot to use for instruction of this feature.
Chat does not show new messages once you copy from the chat and paste into another application
Hi - two of our teammates have experienced this...during a webinar, we run a separate chat in another application (Microsoft Teams) that we copy and paste GoTo messages into so that the team can decide who answers the question or if we need to table it. We keep our team chat separate so that the GoTo chat isn't full of our back-and-forth messages. Once they copy and paste from GoTo into Teams, new messages do not show up in the GoTo chat. They discovered a workaround...when they click "Pop Out" to separate the windows in the interface, wait a few seconds, and then merge the windows back, that takes care of the issue. However, they shouldn't have to do that to fix the problem.
Am I the only one .....
Am I the only one who is fed up with GTT FORCING CUSTOMERS TO SWITCH TO THE TERRIBLE 'NEW VERSION'! I have tested it and it's full of bugs and looks like a child's online game. The only thing that worked properly is the 'send an emoji reaction' which is ridiculous and not appropriate for a serious business training session. I DO NOT WANT TO USE THIS VERSION - please allow customers the choice! GTT deleted my previous post saying the same thing so I'm guessing the don't want to hear it!How to include media sound in screen sharing with desktop-app?
Hi community, after several trys I do not come to a solution how to include media sound while screen sharing to the audience. I am using the desktop-app on a Windows setup. I know this article: https://support.goto.com/de/training/help/how-do-i-include-media-sound-during-a-session but it simple does not work this way. There is no option to "enable Include media sound (desktop app)" as it reads in the article. I only have the option to share eather my desktop or a specific window - no checkbox or anything to enable media sound inclusion. During one of my countless trys although I got the caption "include media sound during a session" written next to one of my selectable chrome tabs (youtube tab). I clicked that, but it did not work. Any ideas?
