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Holt Butler
New Contributor

This training is not yet open to attendees. Please come back at the scheduled time below.

I have had several users trying to attend my training that get a message saying, "This training is not yet open to attendees. Please come back at the scheduled time below.". Is there anything I can do about this? I always have others on the training, but a couple every time are just not able to get in. 
3 REPLIES 3
GlennD
GoTo Manager

Hi Holt,

I assume that you are already confirming with these attendees that they are joining at the correct time and not too early? The next thing to look at is the GoToTraining links they are joining with, are they the correct ones? Could they be using the join links for a different GoToTraining session than the one you are hosting?

Glenn is a member of the GoTo Community Care Team.

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Holt Butler
New Contributor

Thanks for the advice. Trying to enter the session of another day. Sorry for the confusion!
GlennD
GoTo Manager

No worries, it's an easy thing to do.
Glenn is a member of the GoTo Community Care Team.

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