When we launch tests during a live training in GoToTraining, some of the participants do not see the tests, so they can't take them. Does anyone know why this may be happening? Thank you!
Hi @hrkoren ,
Do you know anything that the affected Attendees might have in common, like their operating systems, web browsers, or admin rights on their devices?
Have these same attendees been able to see and take the tests previously?
Seems like Chrome is the common browser. However, these users have been able to view and take the tests previously, so not sure what has changed. It's typically a handful of attendees each sessions that cannot see the tests. I did tell them to make sure they run any updates on the OS and browser.
the same thing happened to us the week of 10/28 for random users we have not had training in those rooms since. I am unsure of computer updates, but will check on that next time it happens.