We recently discovered the 'cancel this registration' appearing on our reminders e-mail notifications as well as the confirmation of registration screen. We would like to see it made optional for those organizations that need it, our company does not want it and therefore have to go through great lengths to be sure it does not interrupt or confuse our students. Our classes are decided 2 weeks out and at that point there is no option for a refund, but having this comment in the reminders leading up to the training, it makes it seem to our students that it could be an option.
We have just started using GoToTraining and are in the same situation, our webinars are not free and have a 48 hour cancellation policy as well. We are very clear when advising our clients of this policy so when the reminders state that they can cancel at any time it looks very unprofessional for us.
I wonder if there has been any consideration given to this request?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.