A lot of potential registrants can't pick the State

[Fran_Simon]

I have been receiving a lot of complaints that people are trying to register for some webinars and can't pick the State after selecting US. I can't replicate it.   Do you have other reports and any ideas?

[GlennD]

Hi @Fran_Simon,

We are not seeing that reported as an issue currently. If possible can you find out which web browsers these potential registrants are using and if any of them could provide a screenshot of what they are seeing?

[Fran_Simon]

I am trying. They don't understand what a browser is! 

[GlennD]

I can appreciate that challenge. If they know the difference between Windows and Mac and how old their computer is we might be able to make an educated guess that they are using the default web browser that came with the operating system. 

From my testing so far, the new State/Province feature is working correctly and is a huge improvement on the previous version since it now supports more than just the USA. 

[Fran_Simon]

HI, I think the problem with the form is the participants are not selecting country first, but there is no error message to let users know when and where their mistakes are on the form. It just does not work, causing problems for them and then ultimately your customers who can't help them understand what is wrong.

I wish, pretty please, to have the registration forms provide indications of what question has not be answered by highlighting the question (whichever question it is) with a red box and an error message that says "Oops! You did not complete all the required fields. Go back and look for the highlighted field(s)." Can you please share that with the development team? 

Thanks!

[GlennD]

Will do!

[KateG]

Hi @Fran_Simon you are correct that customers must select the Country first when registering, this is so we can display states based on the country selected by the user. If you make the State question mandatory by clicking the required star icon, there will be a highlighted message showing what information is missed.