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RSims
Active Contributor

Amend email address for confirmation/reminder emails

Is there a way to amend the email address that the confirmation/reminder/follow up emails are sent from in case attendees try to respond to it?
The email name is the name of the account we use, but the address that they are sent from customercare@gotowebinar.com 

 

We have set up a dedicated webinar mailbox, which we use as the "Email address for replies", and would prefer to use this one in case attendees try to reply to their confirmation emails.

 

1 ACCEPTED SOLUTION

Accepted Solutions
KateG
GoTo Moderator

Re: Amend email address for confirmation/reminder emails

Hi @RSims welcome to the GoTo Community. 

 

Emails that the system sends are automated and can't be changed.

 

When a customer replies to an email, it is sent from their email to the email you chose in the section "Email Address for Replies" could you use the email for your dedicated mailbox for this purpose?  




Kate is a member of the GoTo Community Care Team.

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1 REPLY 1
KateG
GoTo Moderator

Re: Amend email address for confirmation/reminder emails

Hi @RSims welcome to the GoTo Community. 

 

Emails that the system sends are automated and can't be changed.

 

When a customer replies to an email, it is sent from their email to the email you chose in the section "Email Address for Replies" could you use the email for your dedicated mailbox for this purpose?  




Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!


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