Attendee waiting room language issue

[MHSInc]

Sure.

Please see below the following Webinar ID's:

775-042-467

229-519-427

145-254-643

These are just the last 3 that we know had this problem. There were more before these.

Thank you!

[AshC]

@MHSInc It looks like Spain is your preferred dial in for this webinar: 775-042-467.  Try removing this preferred country, then test again? 

[MHSInc]

Sounds good. Thank you.

Can I amend this for every webinar by selecting "Settings" in the left hand navigation menu, then deselecting every country except for the US and Canada under "long distance"? See screengrab below:

[AshC]

@MHSInc  Yes, you can do that to remove any additional countries that are unneeded as dial-in options. 

[MHSInc]

Thank you very  much! I'll try, and comment on this thread in case we are still having this problem.

[Sarah96]

Hi,

I just want to jump in here - our dial in is set to United States and we still have the spanish voice issue.

any other advice?

[AshC]

@Sarah96 Please gather the Attendee Access Code and Webinar ID so we can examine the settings for any errors.  Thanks.

[Pracsis]

Can the language of the voice announcements in the waiting room be set by organizers? Or can the announcments be turned off completely?

During a recent webinar with 15 attendees--none located in German-speaking countries or on devices with DE settings--the voice announcment was inexplicably in German. 

Dashboard settings were in EN.

Webinar ID

668-888-411

[Pracsis]

I see that other users have experienced the same in the past. Any response?

[AshC]

Hi @Pracsis , 

Could you please share how the webinar event was scheduled (what type of broadcast), and if it was copied from another webinar at any time?