Recent Discussions
Thumbnail icons appear to live event
I have had now on three latest live cast events suddenly appearing thumbnail icons, thumb up and thumb down. We have ticked reactions off form event settings, so the viewers don´t even have the ability to press any buttons to give reactions. What could affect these very irritating actions. We had to cancel our GoToWebinar usage now in eight countries because of these negative appearing thumbnail animations and maybe change the platform if issue is not solved.
Polls & Q&A graphs not showing on Analytics overview
At Analytics overview page, when selected a webinar session, only graphs of attendance and registrations visible at overview page. What happened to results of polls, Q&A graphs that I can see previously? The current filters only has two - attendance and registration. Can someone offer a solution?
Cannot send follow up email
I am trying to send a follow up email for a webinar. I sent one for the attendees and I am trying to send on for those that were absent and I can't. It is greyed out. It is well within the 6 week window, in fact, older webinars, I can send follow up emails. If it matters, I did send one earlier to both attendees and absent and I need to send another.
Approving registrant via GoToWebinar API
Hi, I'm trying to approve a registration via The GoToWebinar REST API, but there's no way to update a registration listed in the documentation here https://developer.goto.com/GoToWebinarV2#operation/createRegistrant. Do I need to delete the original registration and recreate the registrant to approve the registration or is there another way of doing this?
Is there way to upload Polls?
I use a lot of polls in my webinars. I have searched but have not encountered a way to upload polls. Currently, I have a PowerPoint file with all my polls and have to copy / paste, copy / paste, copy / paste for about 20 minutes every time I give this webinar. It is a webinar that occurs over four evenings so every night I repeat the process all over again. It is a huge waste of time. Is there an easier way? I was thinking a csv template or an xlsx template that could be uploaded would be much easier.
Option to change Thumbnail when sharing a webinar recording
Currently there is no option to create/change the static thumbnail of a webinar recording. In a recent recording that we shared with our audience, post webinar, the thumbnail displayed one of our presenters with their eyes closed, and we had no way of changing this. The year is 2024. The technology/option to change a thumbnail on a hosted video has been around for the last 10, if not 15, years. Thank you.
