Auto Mute of Microphones

[Yordasgroup]

Hi, We are experiencing problems where the microphones default to auto mute during the training/webinar - does anyone know a solution please?

[AshC]

@Yordasgroup  Attendees in GoToWebinar sessions are automatically muted by default.  Were you referencing staff members?  Unless you mute everyone as an Organizer, these participants should be able to un-mute their own lines as needed.

[Yordasgroup]

Hi, We unmute all participants as the session starts but the system then mutes them again unexpectedly.

[Chris Droessler]

We occasionally find that Panelists get muted without any action on my part as the Organizer.

Before I start the broadcast, I take certain Attendees and make them Panelists.  I talk to them and ensure their microphone is working. Then I start the broadcast.

Throughout the webinar, I sometimes notice that the microphone button next to the name of one of the Panelists is red, meaning that I, the Organizer, have muted them, which I have not. I have to click to allow them to unmute themselves.

This does not happen all the time. It happens a couple times a month.  I just assume it was a freak occurrence because the starts lined up just right.

[Anon95344]

This is not a freak occurrence.

We are a software company and do hundreds of online trainings and webinars a year. 

When an attendee is unmuted by an organizer they should remain unmuted by the Organizer.  When our attendees self mute their microphone, GO2 Webinar is also muting them by the organizer.   No action is taken by the Organizer.  The Go2 Webinar software is auto muting by organizer.

This happens when the attendee is connected by computer audio and self mutes themselves.

I submitted ticket # 17267003 to Louis Engirque a Tier 1 Support Specialist.  He emphatically stated that Go2 Webinar is not designed for two way communication and this is how the software was intended to work.  I find this an incredulous statement given that the software allows two way communication. Why auto mute attendees by Organizer?  This results in attendees trying to speak and ask questions and not being heard.  I know have to be super vigilant and constantly monitor when a client is self muted vs muted by an organizer.

Please fix this issue!!!!

[AshC]

Hi @Anon95344 

I'm afraid this behavior is working as intended.  Some changes were made recently to increase the privacy of attendees, though I have shared your use case with the team to see if any adjustments can be made.