I have been using Go To Webinar for a few years now, and I never had any issues. Now I cannot get into my webinar, no matter what I try. It just says "Connection Failed. Please check your internet connection and try again." It does not matter if I turn my firewall off (!) or anything. It just does not work. I have great wifi at home and at work. I have tried 3 different laptops.I have tried multiple browsers. Nothing works. I have an important webinar tomorrow and I cannot get in. I really need some help. Thanks!
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Hi Glenn,
Thanks so much for your reply. I was loosing my hair here, as the webinar i have tomorrow is quite important. But I found the reply in an older thread, after browsing for a while. It was simply that I had to verify my email address on my Go To Webinar settings. And reconfirm my name and last name. Jhes! I do not know if any developers are reading this, but I think it would be a good idea to re-name that error box, so it is easier to fix.
Thanks so much for your reply again!
All the best
Ninna
Hi @Ninna, welcome to the community.
It definitely sounds like something is blocking the connection to our servers and since you have tried 3 different computers on your network, I would assume it's your Router. I would suggest:
If you see the same error message please give our toll-free support a call so they can troubleshoot directly with you.
Hi Glenn,
Thanks so much for your reply. I was loosing my hair here, as the webinar i have tomorrow is quite important. But I found the reply in an older thread, after browsing for a while. It was simply that I had to verify my email address on my Go To Webinar settings. And reconfirm my name and last name. Jhes! I do not know if any developers are reading this, but I think it would be a good idea to re-name that error box, so it is easier to fix.
Thanks so much for your reply again!
All the best
Ninna