Delete uploading video files in the video library

[Shoko_Japan_22]

I cancelled a webinar that ended before the event time was up. Therefore, the video of that webinar has remained in the video library waiting to be uploaded for a long time. I would like to know how to stop uploading to the video library and remove the video files of that cancelled webinar from the video library.

[AshC]

Hi @Shoko_Japan_22

I'm afraid that error may need to be resolved with an engineering ticket.  Please reach out to Customer Support directly for assistance: https://support.goto.com/webinar/help/how-do-i-contact-goto-webinar-customer-support