@Oksana1 Welcome to the GoTo Community.
I appreciate your suggestion, feel free to post this in our Community Idea section. For information on what makes a good post take a look at this post.
Regarding your current experience with our support team, it appears there is a question regarding which Webinar it is that you need a report. You can contact support directly or PM the Webinar ID (click on my username and you will see the option to message me on the top right) and I can add it to your case.