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LogMeIn Contributor

Re: Feature request: Notice about Customer-Cancelling

@Steuertipps  Cancellations by registrants is a security requirement.  The request to remove registrant data by the recipient is also one that we must abide by for privacy reasons.  If things should change in the future, we will definitely update the Community here with new functionality.

 

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Active Contributor

Re: Feature request: Notice about Customer-Cancelling

@AshC I understand that approach. But why is the administrator not informed? I just want to have an email that the participant cancelled. 

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Active Contributor

Re: Feature request: Notice about Customer-Cancelling

@AshC I understand that approach. But why is the administrator not informed? I just want to have an email that the participant cancelled.
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Active Contributor

Re: Feature request: Notice about Customer-Cancelling

@AshC I understand that approach. But why is the administrator not informed? I just want to have an email that the participant cancelled. Please help me!!!
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LogMeIn Manager

Re: Feature request: Notice about Customer-Cancelling

Hi @Steuertipps

 

I'm sorry but GoToWebinar does not have this functionality and I am not aware of any plans to add it.

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: Feature request: Notice about Customer-Cancelling-- After I cancelled, they charged a closed cc



 

11/09/2018LOGMEIN*GOTOMYPC.COM LOGMEIN.COM MATransaction date: 11/08/2018
Card type:Mastercard
Transaction type:Purchases
Merchant description:CONTINUITY/SUBSCRIPTION MERCHANTS
Merchant information:LOGMEIN.COM , MA
Reference number:8681
Merchant Name: get more information about merchant name changeLOGMEIN Select toEditthe merchant name
Transaction Category:get more information about transaction categoryShopping & Entertainment: General Merchandise Select toEditthe transaction category
Online Transaction:Y
Card closed to fraud. charge went through,
Type Purchases
 
$1,260.00
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New Contributor

Re: Feature request: Notice about Customer-Cancelling

Hello LogMeIn Team,
I have read here that the notification of registrieten cancels does not work.
The function "Cancellation" should stay in there for privacy reasons.
Please to program the function of "a mail to the organizer when registrant cancels".
This is only a e-mail notification to the organizer / administrator if a registrant cancels.
Without this feature we can not work with this product.
Thank you!
Best regards