The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
GoToWebinar Billing issues
I have been trying to resolve a billing issue that has resulted in our account being deactivated. Unfortunately, our email system was filtering out billing emails as junk. We have rectified the ema...
Hi JMKellogg, welcome to the community.
I apologize for the frustration, we had an extended holiday weekend here with most employees having both Friday the 1st and Monday the 4th of July off, which may be impacting response time. I am checking if this case can be given a higher priority.
Appreciate that, but we have been calling and emailing the billing department since June 25th trying to resolve this without a single response. Second other departments (customer care, tech support) have been able to verify that the account is current, but cannot turn on the service as the request has to come from the billing department. Those departments will then try to reach the billing department without success. Their only solution is to inform us that we will just need to email or call them.
