We are experiencing an issue with the sharing of our videos when we want to share our screen. For some reason the panel does not recognizes any of the uploaded videos.
Do you know what may be the reason? We created several test webinars, but the issue persisted in all of them.
Let me know if we can speak.
Have you been able to share videos within webinars in the past?
Are you uploading MP4 videos?
Are you saying the videos you upload to the webinar do not show up in the Share panel within the webinar? Or do they show up in the list, but do not play when selected?
Yes, I am saying that videos which I uploaded in the webinar do not show up in the Panel for some reason. In the past I didn't have this issue. The Videos are mp4 format.
Do you have any ideas, why this might be happening?
@Grigor We are currently experiencing an issue with Materials that may be currently affecting your account. We are actively investigating the cause, and you can create a case with Customer Support to help us understand the root cause faster.
Thanks for your patience.