How do you get support from GoToWebinar these day? Customer service is poor these days

[Kerrie]

It seems impossible these days to actually contact someone in the support team.  In the past I was able to call, join a queue and then get help.  These days I have to put in a support ticket and ait to be called back.  I then get an email saying we tried to call but couln't get you so we have closed the ticket.  I am literally sitting by my phone and there is no record of a call.  This has now happened three times.  Does anyone have any suggestions ?

[GlennD]

Hi @Kerrie, welcome to the community.

I apologize for the frustration. I reviewed the support tickets and see that each representative that tried to call you back reported hearing a fast busy signal. Please click on my community name and send me a private message with your telephone number so I can confirm we have it correctly in our system, and an alternate phone number we can try if you have one.