Created a csv file with the first line with cells first name last names email. Imported. An inscription appeared that they would soon be imported and after 15 minutes nothing had happened yet. How long does the list of listeners take to import ?
My understanding is it can vary depending on the size of the list. Can you double-check these requirements just to make sure it's not an issue with one of the emails?
Do not remove the first row from the .CSV file.
Remove any duplicate attendee details.
Enter only one word in the First name and Last name columns.
Remove hyphens and punctuation in names.
✓ Liz Davis, Liz Miller, Sue Davis, or Sue Miller
✗ Liz Sue Davis-Miller
Do not use initials in the First name or Last name columns.
✓ Liz Davis
✗ Liz D
Do not use special characters or hyphens in email addresses.
Glenn is a member of the GoTo Community Care Team.
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My understanding is it can vary depending on the size of the list. Can you double-check these requirements just to make sure it's not an issue with one of the emails?
Do not remove the first row from the .CSV file.
Remove any duplicate attendee details.
Enter only one word in the First name and Last name columns.
Remove hyphens and punctuation in names.
✓ Liz Davis, Liz Miller, Sue Davis, or Sue Miller
✗ Liz Sue Davis-Miller
Do not use initials in the First name or Last name columns.
✓ Liz Davis
✗ Liz D
Do not use special characters or hyphens in email addresses.
Glenn is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!. Do you want a new feature added? Make sure you Kudo (vote) for the Idea
Please make sure the top 3 entries are exactly like this:
First Name
Last Name
Email Address
Glenn is a member of the GoTo Community Care Team.
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@webinarfbk thank you for confirming. If you are uploading a list that includes names and emails of people that have already been registered, that too can cause the process to fail. If you are adding registrants in phases, please make sure that you remove existing registrants from your CVS file before uploading again to add new registrants.
Glenn is a member of the GoTo Community Care Team.
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@webinarfbk in that case we will need to review the list you are trying to upload. Please email the CVS file to gotoservice@logmein.com and include the registration link for the webinar.
Glenn is a member of the GoTo Community Care Team.
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