Forum Discussion

webinarfbk's avatar
webinarfbk
Active Contributor
2 years ago

How long does the list of listeners take to import ?

Created a csv file with the first line with cells first name last names email. Imported. An inscription appeared that they would soon be imported and after 15 minutes nothing had happened yet. ...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi webinarfbk,

     

    My understanding is it can vary depending on the size of the list. Can you double-check these requirements just to make sure it's not an issue with one of the emails?

     

    • Do not remove the first row from the .CSV file.
    • Remove any duplicate attendee details.
    • Enter only one word in the First name and Last name columns.
    • Remove hyphens and punctuation in names.
      • ✓ Liz Davis, Liz Miller, Sue Davis, or Sue Miller
      • ✗ Liz Sue Davis-Miller
    • Do not use initials in the First name or Last name columns.
      • ✓ Liz Davis
      • ✗ Liz D
    • Do not use special characters or hyphens in email addresses.


     

GlennD's avatar
GlennD
GoTo Manager

Hi webinarfbk,

 

My understanding is it can vary depending on the size of the list. Can you double-check these requirements just to make sure it's not an issue with one of the emails?

 

  • Do not remove the first row from the .CSV file.
  • Remove any duplicate attendee details.
  • Enter only one word in the First name and Last name columns.
  • Remove hyphens and punctuation in names.
    • ✓ Liz Davis, Liz Miller, Sue Davis, or Sue Miller
    • ✗ Liz Sue Davis-Miller
  • Do not use initials in the First name or Last name columns.
    • ✓ Liz Davis
    • ✗ Liz D
  • Do not use special characters or hyphens in email addresses.


 

webinarfbk's avatar
webinarfbk
Active Contributor
2 years ago

No listener appears after import.

How to import listeners from a file?

It is possible an example of a file from which at you listeners were imported?

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi webinarfbk 

     

    Please make sure the top 3 entries are exactly like this: 

     

    First Name Last Name Email Address

     

     

    • webinarfbk's avatar
      webinarfbk
      Active Contributor
      2 years ago

      Yes

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        webinarfbk thank you for confirming. If you are uploading a list that includes names and emails of people that have already been registered, that too can cause the process to fail. If you are adding registrants in phases, please make sure that you remove existing registrants from your CVS file before uploading again to add new registrants.