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SoniaDW
Active Contributor

Limit of participants has increased suddently

Hi all,

I have notice that in my starter and pro licenses the max number of participants for standard session has increased (100 to 250, 500 to 1000). Is that an official upgrade? It's a bug? 

 

This numbers appeares also in the organizer panel.

 

Starter licence:

SoniaDW_1-1632998862640.png

 

SoniaDW_0-1632998791745.png

 

For webcast sessions the numbers that appear are the same (250 in starter license, 1000 in Pro).

Could anyone clarify? Thanks!

Sonia

1 ACCEPTED SOLUTION

Accepted Solutions
Chris Droessler
Respected Contributor

Re: Limit of participants has increased suddently

Official upgrade. The email listed on your account should have received an official notice yesterday.

View solution in original post

4 REPLIES 4
Chris Droessler
Respected Contributor

Re: Limit of participants has increased suddently

Official upgrade. The email listed on your account should have received an official notice yesterday.

View solution in original post

SoniaDW
Active Contributor

Re: Limit of participants has increased suddently

Thanks for the answer Chris!

 

We didn't receive this email. It's possibile to have an image/text of the official notice?

As resellers of GTW could be really helpful for us to know how the updgrade it's been communicated.

 

Thanks again!

Sonia

Chris Droessler
Respected Contributor

Re: Limit of participants has increased suddently

Attached is what I got.  I am surprised they did not announce it here as well.

 

It is also strange that the limits shown on the GoToWebinar  "product and plan" page did not go up as well.  Maybe this increase is just for the existing customers and not for the new customers. 

 

goto increase.png

AshC
LogMeIn Contributor

Re: Limit of participants has increased suddently

@SoniaDW  I apologize if you did not receive the email communication about this.  Let me know if you cannot locate it this week, and I will forward a copy to your Organizer address.  

 

Virtual Events FAQ doc:   https://support.goto.com/webinar/help/virtual-events-faqs