Only 1/4 of the screen is showing in my recording

[dpcceinc]

This happened many times in the past, only 1/4 of the screen is showing in my recordings. Is there any way to prevent this from happening? It is very frustrating as we need our recordings for our absentees.

[KateG]

Hi @dpcceinc welcome to the Community. This is odd. I can check and see what the team thinks. Can you let me know if it's a cloud or local recording? What does it look like on the presenter's computer? Is this just when showing a power point? Does it look like this entire recording? If there is any similarity to when this happens previously, please let me know. 

[dpcceinc]

The presenter has it full screen during the live webinar. We have it recorded locally I guess? We had two webinars and the one was fine an hour before. Thanks.

[dpcceinc]

Yes it is like this the entire webinar.

[KateG]

A local recording may be affecting the recording outcome. A local recording captures what is on the computer and could potentially be affected by computer hardware vs cloud recordings that capture the screen sharing. 

Could you let me know: 

• Were both recordings made on the same computer? 
• What type of computer/OS was used?