For some reason the ATEM Mini does not work when emulating a webcam in GoTo on a Windows computer. It works great when I use it on a Macintosh.
I am surprised and more than a little disappointed that when I use my recently purchased Blackmagic ATEM Mini Pro as a webcam with GTW, that the video is cropped quite extensively. This does not happen when I use the ATEM with Zoom or any of the other suspects. Very disappointing and very surprising. Why should this be GTW? Has anyone else come across this problem when using the ATEM Mini Pro with GTW? Is there a fix? I'd be disappointed if I had to start using Zoom to resolve this problem.
This has been discussed here already. Search for ATEM.
In a 7.5" x 10" PowerPoint slide, GoTo crops an inch in both directions. When I send PowerPoint through the ATEM to GoToWebinar, I set up a half-inch margin all around.
It is odd that GoTo crops the webcam input.
Thank you Chris. Yes, it's strange and very unfortunate. As video work is 95% of my business I may have to rethink my future subscription to GTW, which would be a pity as I do think it is an excellent webinar package. Thanks for your input. I shall search for ATEM in the hope that there might be a work around.
Gosh, I find that incredible. However, I suppose, in defence of GTW, video switching may not be a priority for it. Still, it's missing out big time when Zoom and others seem to accomodate ATEM video switching seemlessly. A great pity. Maybe one for the GTW boffins to address . . . if they think it's worth it.
PS I read your excellent post on the ATEM. Well done. Thank you for your help.
The ATEM Mini Pro adds a few new features. I am not sure if this impacts it's usability with GoTo.
Hopefully the GoTo folks will enlighten us on any progress towards using the ATEM Mini with GoTo.
Ash, but no one can hear them if they called in or used the call-me feature, which means, that if you wish to ensure customer have the same experience, you can't play the videos.
I am interested that Zoom is working in this area. I hate the security of zoom, and appreciate the quality of goto* but, dang it folks, these problems need to be addressed.
Is the disconnect between the customer base and the developers?